Privacy Policy

Your privacy is very important to us. This policy explains how Brim Collection collects, uses, communicates, and discloses personal information.

Our principles

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

What we collect on this site

• Quote request form — your name, business or group name, email address, phone number if you give one, the details of the job you are asking about, and any artwork file you attach. We use this to price your job and reply to you.
• Web chat — the name, email address, phone number, and message content you choose to give us when you start a chat, so we can answer your question or prepare a quote.
• Analytics — we use Google Analytics to understand how the site is used: which pages are viewed, how visitors arrive, and roughly which region they are in. Your IP address is anonymized, and we have turned off Google Signals and ad personalization, so this information is not used to build an advertising profile of you.

We do not run advertising or retargeting pixels on this site, and we do not share your information with advertising networks.

How we use it

We use the information above to respond to your enquiry, to prepare quotes and orders you ask us for, and to keep you updated on a job that is in progress. We do not sell personal information.

Service providers

We use a small number of providers to run this site and our customer conversations. They process information on our behalf and only for the purposes above:

• Cloudflare — website hosting.
• HighLevel (LeadConnector) — the web chat widget, the quote form, and the CRM where our conversations with you are stored.
• Google Analytics — anonymized measurement of how the site is used, as described above.

SMS & mobile information

• End-user mobile information will not be shared with third parties/affiliates.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent, opt-out ("STOP"), and help ("HELP") terms are set out in section 10 of our Terms & Conditions.

Your choices

You can ask us to tell you what personal information we hold about you, correct it, or delete it. To do that, email us and we will action it.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

Questions about this policy, or a request about your data: hello@brimcollection.com